Effective Troubleshooting for QuickBooks error PS038

QuickBooks error PS038

QuickBooks payroll assists you in issuing paychecks to your employees, prepare and e-file your taxes. You need to keep your QuickBooks Payroll services updated to the latest tax tables to run it. The error occurs when you run the payroll for your employees or you try to update your QuickBooks Payroll. QuickBooks Error PS038 appears with an error message when you process or update paychecks in QuickBooks. In this blog, we will discuss the reasons that can cause the payroll error and methods to resolve it.

If you are struggling with QuickBooks error PS038 and you need assistance, contact us at 1.800.579.0391.

Reasons that cause the QuickBooks Payroll Update Error PS038

When you try to send employees’ paychecks, but they get stuck, you might get the QuickBooks Payroll Update Error PS038. The error message would say paychecks were stuck as “Online to Send.” If paychecks are stuck in the system, you won’t be able to process the Payroll. There are some other reasons as well that can prompt the issue on your system. The Outdated QuickBooks version or the Payroll application can also cause the error.

Key points to fix the Error PS038 in QuickBooks

There are a few key points that you should keep in mind to fix the Error PS038 in QuickBooks. These are as follows:

1. Update your QuickBooks to the latest version and install any pending maintenance release.
2. Back up your company files and payroll data before you move on for troubleshooting.
3. Make sure that your application has the latest tax table updated.

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How to resolve the Error code PS038 in QuickBooks

There are different methods to resolve the error code PS038 in QuickBooks, depending on the reason causing it. Follow the steps mentioned in the methods below:

Method 1: Trying to send the Payroll

1. Go to the ‘Employees’ section and click on ‘My Payroll Services.’
2. Select the ‘Send Usage Data’ option.
3. If sending the data was successful, update the payroll again.
4. If you could not send it, follow the next method.

Method 2: Finding the paycheck stuck as “Online to Send”

1. Go to the ‘Edit’ menu and select the ‘Find’ option.
2. From ‘Advanced,’ go to the ‘Choose Filter’ tab and select ‘Detail Level’ from the Filter list.
3. Choose ‘Summary Only,’ and now select ‘Online Status’ from the filter list under the ‘Choose Filter’ tab.
4. Click on the drop-down menu and choose the ‘Online to send’ option.
5. You can click on the ‘Find’ button to see all the stuck paychecks.

This blog had a detailed discussion on the reasons causing the QuickBooks Error PS038 and its applicable troubleshooting methods. You can follow the provided steps to resolve the issue. If you need help from an expert, contact us at 1.800.579.0391 and talk to our certified pro advisors.